Aftersales Manager - Electric Vehicles

Aftersales Manager - Electric Vehicles

Job Description

Overview of the role:

To drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center’s performance to consistently deliver seamless customer experience.

What you will do:

  • Establish EV Retail Customer Service setup with Network and relevant stakeholders
  • EV Value Chain enhancement products search and implementation 
  • Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
  • Compliance of all local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
  • Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
  • Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
  • Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations

Required skills to be successful:

  • Knowledge of Automotive dealer / distributor business processes
  • Aftersales EV brand experience 
  • Ability to lead change processes

What Equips You For The Role:

  • Bachelors or Master Degree 
  • 5 years in aftersales role at managerial level (preferably EV brand)

Job Details

Job Location
Dubai, United Arab Emirates
Company Industry
Accounting
Company Type
Employer (Private Sector)
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

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