Automotive Service Advisor (European or Arab Only)

 Automotive Service Advisor (European or Arab Only)

Description

Requirements and skills:

• Advises customers about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Excellent communication and leadership skills
• Confers with customers about inspection results, recommend corrective procedures and prepare work orders for needed repairs.
• Decision-making skills
• Prepares a repair order showing time, cost, and labor estimates for service.
• Writes a brief description of the customer’s concern about the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with the customer as needed to confirm the problem or refer to a test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with the dispatcher, if necessary.
• Obtains customer’s signature on repair order; provides the customer with a copy.
• Establishes customer’s method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.

• Industry: Automobile
• Career: Unspecified
• Job Location: Dubai
• Salary: AED 7001-10000
• Experience: 2 - 5 Years
• Job Type: Full Time
• Gender: Any
• Email: mmw_hr@yahoo.com
• Street: Al Manara
• City: Dubai
• Listed: May 29, 2023 
• Expires: 29 days
• In this full-time role, you’ll work in our state-of-the-art workshop in the heart of Dubai.
  If you’re ready for a new challenge and want to join our journey of excellence, we can’t wait to meet you. Apply now!