Contact Centre Representative

 Contact Centre Representative


EASY APPLY  SAUDI NATIONALS 

Job Description

ROLE PURPOSE

Working within the NEOM Facilities Management Contact Centre, the role is the primary point of contact between all end users (customers) and the NEOM CAFM system. The role will ensure all calls and requests are accurately recorded in the CAFM system, tickets raised for work orders, works tracked to completion and customers sign off on all works achieved successfully and to the customers satisfaction. 

KNOWLEDGE SKILLS AND EXPERIENCE

  • Answering incoming calls and responding to customer’s emails, App requests
  • Managing and resolving customer complaints
  • Inputting accurate data into CAFM/ ERP systems
  • Managing the creation, tracking and close out of all tickets raised in the CAFM/ ERP system
  • Identifying and escalating issues to supervisors
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Completing call logs and reports
  • Other duties as assigned


Skills

  • English Speaking (Required)
  • Previous experience in a customer support role.
  • Adept in handling different functions of the telephone along with fluent spoken skills.
  • Ability to multi-task.
  • Proficient in using modern communication tools and software for facilitating formal routine processes.
  • Refined communication skills with an ability to persuade customers.
  • Flexibility and openness to innovation and improvement.
  • High School Certificate/ Diploma
  • Computer Literate
  • Knowledge of Helpdesk/ Contact Centre Operations (desirable)

Job Details

Job Location
Tabouk, Saudi Arabia
Company Industry
Call Centers & Customer Care Outsourcing
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Saudi Arabia
Nationality
Saudi Arabia
Degree
High school or equivalent

Easy apply

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