Patient Administrator - Receptionist

 Patient Administrator - Receptionist

Zieda Aesthetic Clinic

• Dubai, UAE Today

Job Description

Job description

Patient Administrator with clinical experience, receives visitors or patients, ascertains their needs, directs them, accordingly, answers the telephone, handles receipt and dispatches reports and couriers and performs related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care.

RESPONSIBILITIES:

To greet visitors and patients, determine their needs and guide them accordingly.

To answer queries and to provide information directly to the person or on the telephone.

To carry out relevant tasks & assignments as required and requested by Clinic Manager/ management.

Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Center.

Ensure appointment schedules are adhered to with minimal or no waiting times.

Maintains and prepares files, records and reports.

Co-ordinates with other departments (Billing, Nursing, House Keeping, OPD)

Take full responsibility for dealing with relevant customer complaints, queries and request for information for start to end of process. Handles grievances. (Patient history, report related, etc.)

Draft documentation as required and requested.

Ensure that both an appropriate and adequate investigation take place in all cases. This information taken into consideration.

Skills

Must approach all matters in non-biased and professional manner.

Provide input to the development of relevant customer care policy.

Keep all relevant parties informed of assigned work programs as much as possible.

To strictly follow & comply the Center complaint management policy.

To make regular rounds and see the aesthetic ambience of the Center is always maintained.

Ensures that the brochures, flyers & other patient education materials are always available to patients.

Participate in continuous quality improvement of the Center as and when required and any other work assigned by the Manager within the scope of the job.

To coordinate and have a cordial liaison with the Insurance & Accounts for Insurance queries related to Registration/Billing and Network coverage.

To monitor the workflow of the Doctors schedule availability and communicate the same to the patients.

To ensure that the registration formalities of patients are completed promptly, and Insurance and other billing formalities are taken care.

To be able to generate bills, invoice.

Must be responsible to ensure that the valid documents and Identity card of patient is collected at the reception prior to an appointment.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• receptionist: 3 years (Preferred)
• Healthcare Experience, Clinics: 3 years (Preferred)

Language:

• English, Arabic, Russian (Preferred)

Job Details

Job Location

Dubai, United Arab Emirates

Company Industry

Medical Clinic

Company Type

Employer (Private Sector)

Job Role

Medical, Healthcare, and Nursing

Employment Type

Full Time Employee

Monthly Salary Range

Unspecified

Number of Vacancies

1

Preferred Candidate

Years of Experience

Min: 2 Max: 10

Residence Location

Dubai, United Arab Emirates

Gender

Female

Nationality

All Western European Countries; Philippines; Russian Federation; Ukraine

Age

Min: 25 Max: 35

APPLY IT NOW